Request Account Deletion
Fill out this official form to initiate account removal
Prefer to Email Us?
Send an email directly from your registered ID
How to Delete via Android App
You can request account deletion directly inside the CASHPAY MITRA Android Application:
- Open the CASHPAY MITRA App and log in with your MPIN or Password.
- Tap on your Profile Icon or the navigation drawer on top left.
- Navigate to Settings > Privacy & Security.
- Select "Delete My Account" and review the account status screen.
- Verify via the OTP sent to your registered mobile number and confirm submission.
What Data Will Be Deleted
Data Retained for Statutory Compliance
As an Indian fintech entity facilitating banking, NPCI AePS, and monetary transactions, CASHPAY MITRA is mandated by law to retain certain financial logs:
• PMLA 2002 Compliance: Under the Prevention of Money Laundering Act, 2002 and RBI guidelines, all financial transaction histories, ledger entries, and eKYC verification records must be preserved for a statutory period of 5 to 10 years for forensic audit and fraud prevention.
• NPCI / Bank Reconciliation: RRN logs and settlement archives are retained securely to resolve inter-bank disputes, customer chargebacks, and legal summons.
• Retained records are archived in secure, restricted-access vault storage and are never utilized for commercial or marketing purposes.
CASHPAY MITRA
Kawardha, Chhattisgarh, India - 491995
Email: help@cashpaymitra.com
Helpline: +91 8889453026