Terms & Conditions

These Terms and Conditions constitute a legally binding agreement between CASHPAY MITRA ("Company", "We", "Us", or "Our") and the Retailer, Distributor, Master Distributor, Super Distributor, or State Head ("Merchant", "Partner", or "You").

By completing the registration process, completing your eKYC, or accessing the CASHPAY MITRA web portal or mobile application, you unconditionally accept and agree to be bound by these Terms, the Privacy Policy, the Refund Policy, and all regulatory directives issued by the Reserve Bank of India (RBI) and National Payments Corporation of India (NPCI).

CASHPAY MITRA grants the Merchant a non-exclusive, non-transferable, revocable license to access the platform and render the following digital financial and retail services to customers:

Merchants operating under the CASHPAY MITRA network must adhere strictly to all compliance standards:

• Mandatory Daily 2FA: Merchants must perform daily biometric Two-Factor Authentication (2FA) on the CASHPAY MITRA portal using their registered Aadhaar number and biometric scanner before processing any AEPS transactions, in compliance with NPCI regulations.
• Customer Presence: AEPS transactions must be performed strictly in the physical presence of the customer. Facilitating remote biometric capture or using forged silicone fingerprints is a punishable criminal offense under the Aadhaar Act and IPC.
• No Surcharges: Retailers are strictly prohibited from charging illegal service fees or extra cash charges from customers for AEPS withdrawals beyond what is officially stipulated.
• Physical Register: Merchants must maintain an updated physical or digital register recording Date, Customer Name, Mobile Number, Aadhaar Last 4 Digits, Bank Name, Amount, RRN, and Customer Signature/Thumb Impression.

The Merchant shall procure and maintain at its own expense the necessary equipment to access the services:

All financial activities on the CASHPAY MITRA platform operate through an authorized digital ledger wallet:

• Pre-paid Wallet Balance: For processing utility bill payments, money transfers, and recharges, the Merchant must maintain sufficient advance prepaid balance. No overdraft facilities are provided.
• AEPS Payouts / Move to Bank: Funds accumulated from AEPS cash withdrawals and Micro-ATM transactions can be settled directly to the Merchant's verified bank account via instant IMPS or NEFT. Standard banking IMPS switch charges may apply.
• Zero Negative Balance: The Merchant agrees that any chargebacks, reversals, or recovery dues initiated by partner banks may be debited directly from their wallet balance.

CASHPAY MITRA offers competitive commissions across all services according to active commission slabs displayed in the merchant portal:

CASHPAY MITRA reserves the right to suspend or permanently terminate Merchant accounts with or without notice if:

• The Merchant breaches any term or condition of this agreement.
• Suspicious, fraudulent, or chargeback velocity is detected on the Merchant's ID.
• A direct complaint or freeze request is received from Cyber Crime, Police, NPCI, or sponsor banks.
• Inactivity on the portal exceeds 180 continuous calendar days.

This Agreement shall be governed by, interpreted, and construed in accordance with the substantive laws of India. Any dispute, controversy, or claim arising out of or relating to this agreement shall be subject to the exclusive jurisdiction of the competent courts in Kawardha / Bilaspur High Court, Chhattisgarh.